Campanda

Commission, Security Deposit, Cancellation & Fees

Commission

There is no cost to RV owners when listing their RV with Campanda, and all rental inquiries we send you are also free. Campanda only makes money when you do. When an Owner confirms a reservation, Campanda takes full payment from the ‘Renter’ and retains a 20% service fee to cover the cost of reservation processing, comprehensive insurance for the RV, 24/7 road side assistance and support services provided by Campanda to both the Owner and Renter during the rental period.

Security Deposit

The Renter is required to provide the owner a security deposit prior to the rental period commencing. The security deposit is intended to cover minor incidents, as well as mileage and generator overages, while the renter is using the RV.

The security deposit is also used to cover the insurance deductible in the event of a claim, ensuring you are never out of pocket. The owner chooses the security deposit amount in their account settings – selecting either $1,000 or $1,500. In the event of an incident or overages, once the vehicle is returned, the owner must assess the amount payable by the renter and refund the remaining amount.

Important:  Prior to the rental period commencing, it is the owner’s responsibility to:

1. Complete the handover document provided, while completing a walkthrough with the renter - to establish the general condition of the vehicle. Make a note of any pre-existing damage (such as scratches, dents, rust, or general wear and tear).
It’s a good idea to take photos too.

2.  Collect the security deposit from the renter

Cancellation

Booking the RV on the Platform is a binding transaction. If a Renter wishes to change details of the booking after having finalized the booking, or even cancel the booking, the Renter must immediately contact the Owner as well as the Company by e-mail sent to [Support@campanda.com]. The Company will only process change requests or cancelations if both rental parties (the Renter and the Owner) agree to the change in writing. Campanda reserves the right to charge a fixed processing fee in the amount of $75.00 to the Renter for cancellation.

Cancelations by the Renter will result in fixed cancelation charges unless otherwise agreed in the Special Rental Conditions. The following fixed cancelation charges shall be payable by the Renter to the Owner if the Renter cancels the rental agreement:

  • For cancellations requested at least 30 days before the start of the rental: a full refund is provided. A $75 cancellation processing fee will be applied.
  • For cancellations requested 16-29 days before the start of the rental: 25% of the total rental fee. A $75 cancellation processing fee will be applied.
  • For cancellations requested 7-15 days before the start of the rental: 75% of the total rental fee. A $75 cancellation processing fee will be applied.
  • For cancellations requested less than 7 days before the start of the rental: 100% of the total rental fee.

All cleaning fees are refunded to the Renter if the Renter does not use the RV. Any and all fees that are collected by the Company are non-refundable.

In the event that an Owner cancels a booking, payments made by Renter in respect of such booking via the Platform will be reimbursed.


Late Fee

If a Renter returns an RV after the agreed rental period end time, they may be charged a late fee by the Owner. This late fee is calculated based on a prorated daily rental rate for the RV for each hour the RV is late. There is a 1-hour grace period with each rental. This late fee will be deducted from the security deposit.

Cleaning Fee

While having fun in the RV is the whole idea, if you return the RV prior to completing a ‘basic cleaning’ and the vehicle is considered to require additional cleaning by the Owner, beyond what would be deemed as ‘normal or reasonable’, i.e. the vehicle is full of trash, food / wine stains, covered in mud etc., the Owner may apply an additional cleaning fee. These fees will vary from Owner to Owner and will be reflected in the Owner’s Listing. This fee may not be added to the rental if the Owner has already included a cleaning fee as a part of the rental terms.

No-Show Fee

If the Owner does not show up to meet the Renter and make the RV available for the Renter at the agreed upon rental start time, the Company reserves the right to treat this as an ‘Owner cancellation’. An Owner cancellation is subject to a fee equal to 100% of the rental fee.

If the Renter is a no-show, the Company will treat this as a Renter cancellation which is subject to Campanda’s cancellation policy terms found in our Terms of Service.

Refueling Fee

Renters and Owners must agree on the gas and diesel charges before the rental begins. The RV’s gas tank and propane tanks should be full at the commencement of the rental; however, expectations and options for refueling should be agreed before the rental begins. The typical refueling options that our Owners offer are:

  • The Owner includes a full tank of gas and propane with the rental.
  • The Renter refuels the RV prior to the end of the rental. If the rented RV is not refueled upon return, the estimated cost of refueling the vehicle will be deducted from the security deposit.

RV Damage/Lost Items Fee

In the case of any damage to the RV the Renter will be charged the actual cost of parts plus any hourly labor costs needed to repair the damaged item. Any lost or damaged items will be valued at Good Sam’s internet retail pricing for comparable items.